Dear Valuable Customer,
Below notification is from HUAWEI
Thank you for your long-term support for the FusionSolar smart PV cloud. To provide better user experience and services, we will upgrade the system during the period from 【UTC/GMT +7】17:00 on May 28 - 07:00 on May 31, 2021. During this period, you will be unable to log in to the system. After the upgrade is complete, you need to update your FusionSolar app. We apologize for any inconvenience this may cause.
The updates include:
1. Updated the user interface to make it easier to access different functions.
2. Added an online usage guide and the support for searching for platform functions and online help documents.
3. Added the support for the LUNA2000 smart string energy storage system.
4. Updated the FusionSolar app.
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Precautions:
1． Update your FusionSolar app as prompted, or download the latest FusionSolar app using any of the following ways, and login with latest FusionSolar app:
l Search for FusionSolar in Huawei AppGallery (for Android devices).
l Search for FusionSolar in the Apple app store (for iOS devices).
l Scan the QR code (for both Android and iOS devices).
2． The system has just been upgraded. Historical data and report statistics older than three months may not be displayed. There is no need to worry if this is the case. The historical data and report statistics will be automatically restored within 48 hours after the upgrade.
In addition, here are some documents we would like to provide to you to better understand the new Fusionsolar. Please check them：
（1）Videos for web：https://support.huawei.com/enterprise/en/doc/EDOC1100190366?idPath=22892350%7C21439560%7C7921563%7C23205712%7C21608721
（2）Videos for APP：https://support.huawei.com/enterprise/en/doc/EDOC1100165056
（3）Training slides on detailed web functions : https://support.huawei.com/enterprise/en/doc/EDOC1100184964?idPath=22892350%7C21439560%7C7921563%7C23205712%7C21608721
（4）Training slides on detailed APP functions :https://support.huawei.com/enterprise/en/doc/EDOC1100184963?idPath=22892350%7C21439560%7C7921563%7C23205712%7C21608721
（5）Differences Between the Old and New FusionSolar Systems（Huawei ID is required.）：https://onebox.huawei.com/p/a43df9a2b29d5abb4bcd65b59c860cdd
If you have any questions, please contact us.
eu_inverter_support@huawei.com
Huawei Smart PV
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